Services
Every engagement answers one question: will people actually use what you are building? Choose the entry point that matches where you are. Each service is self-contained, priced up front, and designed to leave your team stronger than before.
All work is available remotely or on site, in English [add other languages].
AI Behavioral Audit
Two weeks to a clear answer on why adoption is stalling.
Teams with an AI feature live or nearly live, seeing weak uptake, shaky trust, or quiet churn, or determined to prevent all three.
I examine your AI experience end to end through a behavioral lens: how expectations get set, how trust is built or broken, what happens at the moment of error, how feedback flows, and how the AI's role is disclosed. I combine expert review against documented human–AI interaction patterns with targeted interviews and your existing analytics.
- —A behavioral diagnosis mapped to specific screens and moments, explaining where the experience loses people and why
- —A prioritized fix list, quick wins first, ranked by expected impact and effort
- —A regulatory flag review covering design choices that could raise questions under EU rules on manipulative or deceptive patterns
- —A working session with your team to turn findings into a plan
Agent Experience Design
A personality your users trust, engineered rather than improvised.
Teams building a chatbot, copilot, or agent who understand that how it behaves will decide whether people rely on it.
We design the behavioral layer of your agent together: persona and tone, confidence and uncertainty signals, error acknowledgment, escalation and refusal patterns, and the right degree of humanness. Too mechanical and users disengage. Too human and they over-trust or feel misled. Research points to a workable middle, and we tailor it to your product, your users, and your risk profile.
- —An agent behavior specification your team can implement and test, covering persona, tone principles, uncertainty behavior, and boundary handling
- —Example dialogues for the moments that decide everything: first use, failure, sensitive topics, user frustration
- —Written design rationale tied to evidence, so settled decisions stay settled
Human–AI Research Sprint
Watch real users meet your AI, and learn what dashboards will never show you.
Teams making a significant AI bet who want evidence on the table before or shortly after launch.
I design and run a focused study of how your users actually engage with your AI feature: moderated sessions, behavioral tasks, and structured trust measurement. We learn where users hesitate, what they expect the system to do, and how they respond the first time it gets something wrong. Study design by a researcher trained in psychological measurement means the findings carry weight in your next roadmap discussion.
- —A complete study: design, recruitment, moderation, analysis
- —Findings mapped directly to decisions: fix, keep, test next
- —Highlight clips that convince skeptics faster than any slide
- —Optional: a repeatable protocol your team can rerun every release
Behavioral Science for AI Teams
Give your team the human lens permanently.
Product trios, AI feature teams, and design organizations that want this capability in-house. A natural fit for mid-market and enterprise teams scaling AI across several products.
A hands-on workshop, from half a day to two days, where your team learns the core psychology of human–AI interaction: trust calibration, over-reliance, anthropomorphism, error recovery. Then they apply it immediately to your product in facilitated working sessions. People leave with decisions made and a method they will reuse.
- —A shared vocabulary and a practical checklist for every AI design review
- —Improvements to your actual product, made during the workshop
- —Follow-up office hours to keep the practice alive
Pricing and paperwork
Common questions
Unsure which service fits? Book the intro call and we will figure it out together in thirty minutes.